BetBrave Privacy Policy

At BetBrave, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and using BetBrave Casino, you consent to the practices described in this document.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity, process payments and comply with our legal obligations as a licensed operator. When you register at BetBrave Casino, we ask for your name, date of birth, email address, residential address and a password. We also collect financial information such as deposit and withdrawal history, payment method details and transaction records.

• We gather registration data including your name, contact details and date of birth
• We collect payment and transaction information whenever you deposit or withdraw funds
• We track your gaming activity, including bets placed, games played and bonus usage, to improve our services
• We record technical data such as IP address, device type, browser and operating system
• We may request identity documents, proof of address, proof of payment ownership and, where applicable, source of funds or source of wealth

Verification and KYC Data

As part of our Know Your Customer and Anti-Money Laundering obligations, we may ask you to verify your identity at any stage of your relationship with us, including after registration, before or during a withdrawal, or when certain transaction thresholds are reached. Cumulative lifetime deposits reaching 10,000 USD, as well as any withdrawal request regardless of amount, will trigger our verification process. We apply enhanced due diligence to politically exposed persons and to players from high-risk jurisdictions. We retain these records for at least five years after our relationship with you ends, and we file suspicious activity reports within seven days of detection where required.

How We Use Your Information

We use the data we collect to operate and improve BetBrave Casino, to process your deposits and withdrawals, to verify your identity, to prevent fraud and money laundering, and to communicate with you about your account, promotions and support requests. Our support team, which may include an automated AI assistant, reviews conversations for quality and compliance purposes. We also use your information to enforce our Terms and Conditions, including our closed-loop withdrawal policy and our rules on bonus eligibility.

• We use your data to process transactions and manage your account balance
• We use your activity data to calculate cashback, rakeback and bonus eligibility
• We use technical data to detect VPN, proxy or location-masking tools, which are not permitted on our platform
• We use your contact details to send service communications and, where you consent, marketing messages

Legal Basis for Processing

We process your personal data on the basis of our contractual relationship with you, our legitimate interests in operating a secure and compliant gaming platform, and our legal obligations under the licensing framework of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-152406049. Where required, we also rely on your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services. Our casino works with third-party electronic payment processors to handle deposits and withdrawals, and these providers receive the data necessary to complete your transactions. We may also share information with regulatory authorities, fraud prevention services, and professional advisors where required by law or to protect our legitimate business interests.

• We share data with payment processors to complete deposits and withdrawals
• We share data with identity verification providers to complete KYC checks
• We may disclose data to regulators, law enforcement or the Anjouan Offshore Financial Authority when legally required
• We may share data with professional advisors in connection with dispute resolution or legal proceedings

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. Our systems supporting BetBrave Casino use encryption and access controls, and our random number generator infrastructure is independently certified by Evenbet Gaming and iTech Labs, reflecting our broader commitment to secure and fair operations. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after our relationship with you ends, in order to comply with our regulatory and anti-money laundering obligations. Where you have requested account closure, we may still retain certain records where required by law or where necessary to resolve disputes, enforce our agreements, or respond to regulatory requests.

Your Rights

We respect your rights over your own personal data. Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your information, and the right to object to certain uses or to request that we transfer your data to another provider. If you wish to exercise any of these rights, you may contact us using the details below, and we will respond in accordance with applicable law.

• You may request a copy of the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our mobile web experience to remember your preferences, keep you logged in, and analyse how you use our platform. If you access BetBrave via the Download App link in our sidebar, similar technologies may apply within the application. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

International Data Transfers

As BetBrave Casino operates globally, with the exception of restricted territories such as Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and other jurisdictions listed in our Terms, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure appropriate safeguards are in place to protect your information.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. Our services are intended exclusively for adults who are legally permitted to participate in online gambling, and we require all players to confirm their age and eligibility at registration.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy. The English version of our policy prevails over any translated version, consistent with our Terms and Conditions.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact our support team at [email protected], or reach us via our 24/7 live chat or our Telegram channel at t.me/betbrave. Complaints relating to data handling should be submitted from your registered email address, and we aim to acknowledge and address concerns promptly in line with our Dispute Resolution Policy.